Interview with Iemke Imhof on renewing quality certificates

Quality certification has recently been renewed again. What is required for this?

"An external audit by CIIO; the auditor is sent various strategic and quality documents in advance. The auditor then conducts the investigation on site and has extensive interviews with partners, management and employees. This year, for the first time, the auditor physically attended several meetings. This way he gets an impression of how quality is shaped between professionals."

What are the benefits of CIIO certification?

"The ISO (process) and ACP (substantive consulting) certifications provide an externally assessed quality guarantee for our clients. The combination of both certifications not only has practical advantages, but also aligns with our way of working in which we not only do what we promise and have our processes in order, but also continuously work on our professionalism. CIIO believes that certification should be an inspiring process. The reflective way of working helps to improve processes, on the way to an organization that makes a difference."

What insights are contained in the report?

"I am very proud of the report. Both labels were granted without any comments! By attending the auditor, the findings of the sessions were also included in the report.

JBR has all kinds of consultation situations where knowledge is shared, but also where everyone is challenged to present issues and take the company to a higher level. Consultations exude openness, safety and interest in each other, a good basis for learning, professionalization and sharing."

What is the motto of JBR? Can you explain this?

"Being better tomorrow than today! A learning organization in every sense."

Do you also apply this motto to yourself?

"Of course, what you preach is yourself. Curiosity and genuine interest in what is going on with young people always brings new and unexpected experiences.

If you do what you always did, you get what you always got. And that does seem very boring in life!"